SKOPE-connect: Frequently Asked Questions

Why can’t I see my fridge in the Available Fridges list?

There are a number of reasons why a fridge may not appear on the Available Fridges list. Check the following:

• The phone’s Bluetooth is ON and version 4.0 or later.
• The phone is within 10 m of the fridge.
• The phone is connected to the internet.
• The fridge is turned on.
• The fridge is compatible with SKOPE-connect (must be a ReFlex, ProSpec or ActiveCore 2 model)
• The fridge has not already been connected to by someone else.

Why is the fridge data not updating?

Fridge data is periodically synced while in Bluetooth® range. Syncing occurs every few hours to conserve the phone’s battery. If your fridge isn’t updating try pulling down on the Fridges page to refresh it.

Am I a Fridge Owner or a Fridge User?

When you open the app for the first time you’ll be given two options: Fridge Owner or Fridge User. If you’re the first person to connect to the fridge you’re a Fridge Owner. If someone else is giving you access to their fridge you’re a Fridge User.

How do I let someone else connect to my fridge?

See instructions.

How do I remove a fridge I’ve added?

To remove a fridge, swipe left on the name of the fridge on the Fridges page.

What can I do if I’m still experiencing issues?

If the app does not appear to be working correctly:

• Pull down on the fridge list page to refresh.
• Turn the phone off and on.
• Turn the fridge off and on.
• Delete and re-connect to the fridge.
• Delete and reinstall the app.

If this guide does not resolve any issues you are experiencing with the app, please contact SKOPE using the following numbers:

• Australia: 1800 121 535
• New Zealand: 0800 947 5673
• International: +64 3 983 3800